Payment Methods


1. Credit/Debit card payment

We will email or text you the payment details (thru a secured link)

For online transactions we use Raiffeisen Bank services It is possible to make the payment online with your personal card or your company's card, in complete security conditions. The accepted cards for this payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro). This online payment is based on a secured system of transactions processes that offers confidentiality, security, and simplicity in purchasing products and services over the Internet.

The processing of card data is done exclusively through the bank, our website does not request and does not store any details regarding your card.

Important to know! - No commission is charged for online card payments!

2. Bank wire transfer

A transfer from one bank to another using traditional bank networks. You will receive our bank details on the invoice.

Terms and Conditions

Value Added Tax (VAT)

We are based in Romania (EU) and we are a VAT registered company, our VIES number is RO41538407 and can be verified on the European Commission website:

The VAT taxable operations are those that meet the following conditions:

• represent a delivery of goods / provision of paid services or an operation assimilated to them
• their place of delivery is set in Romania
• are made by taxable persons
• are the result of economic activities
• imports of goods, intra-Community acquisitions and operations assimilated to intra-Community acquisitions fall within the scope of VAT
• the taxable person is considered established from the VAT perspective at the headquarters of the economic activity
• place of supply of goods and services

The standard VAT rate in Romania is 19%. It applies to any operation that is not exempt from VAT or which is not subject to the reduced VAT rate.

At the same time, in Romania there are two categories of VAT with a reduced rate for certain categories of services and deliveries:

 The reduced VAT rate of 9% applies to:

Delivery of prosthetics and their accessories, defined by the methodological norms according to the specific legislation, except dental prostheses

o Delivery of orthopedic products
o Delivery of medicinal products for human and veterinary use
o Accommodation in the hotel sector or similar service sectors, including rental of camping grounds

 The reduced VAT rate of 5% applies to:

o school books, books, newspapers, and magazines, except for those designed exclusively or mainly for advertising purposes
o access fees to castles, museums, memorial houses, historical monuments, architectural and archaeological monuments, zoological and botanical gardens, fairs, exhibitions and cultural events, sports events, cinemas
o housing delivery with a usable area of up to 120 square meters, excluding household annexes, the value of which, including the land on which they are built, does not exceed 450,000 lei, excluding VAT.

Zero rates are applied to certain sales to some EU countries. When a zero rate is applied the consumer doesn't have to pay any VAT, but you still have the right to deduct the VAT you paid on purchases directly related to the sale.

The VAT details related to the services that our clients will enquire, will be mentioned on the personalized quotation that they will receive and that needs to pe approved before the commencement of each task.

Cancellation Fee Policy / Service Refund

Details about the above will be mentioned on each personalized quotation.